CUSTOMER SUPPORT

🤝 Your Satisfaction is Our Priority

Accessing Purchased Templates

Troubleshooting Spreadsheet Logic or Automation

Using Financial Models & Trackers

Consultation Requests or Custom Project Guidance

Support Options:

Email Support: Reach us at support@dataartisantech.com for assistance with purchases, templates.

Live Chat: Available during business hours for instant help.

🛠️ How We Support Our Clients

We’re here to assist at every step of your project — from onboarding to post-delivery.

🧩 Here’s What We Help With:

1. 🔄 Project Onboarding & Requirements

Clarifying your business needs and goals

Providing consultation on the best approach for your system

Helping you define what tools or automation you require

2. 📊 Using Delivered Solutions

Guidance on how to navigate your custom dashboard or model

Explaining formulas, logic flows, and how to edit input fields

Training (via Loom or Zoom) on how to maintain and update your tool

3. ⚙️ Post-Delivery Adjustments

Minor tweaks or edits based on your feedback

Adding features or columns if your needs evolve

Bug fixing in automation scripts or calculations

4. 🧪 Technical Troubleshooting

Resolving issues with data syncing or broken formulas

Debugging Google Apps Script or Excel macros

Help with permissions or integration with third-party tools

5. 💬 Ongoing Support & Consulting

Retainer-based monthly support for active clients

Scheduled check-ins for long-term automation maintenance

Advice on scaling your tools as your business grows.